Privacy controls
Account deletion
The customer app is not yet in production. When launched, deletion will be available in the app and through this documented support route.
Delete in the app
- Sign in to the JBS SEASONABLE customer app.
- Open Account → Privacy & account → Delete account.
- Review pending orders, refunds, protected records, and the deletion notice.
- Reauthenticate if requested and confirm.
- Keep the request reference shown by the app.
Request without app access
Email krishna.rakhi.bhandar@gmail.com with subject “JBS account deletion request” from the email associated with your account. Do not send passwords, OTPs, UPI PINs or card data. We may request proportionate verification to prevent malicious deletion.
What happens
- The backend creates a timestamped deletion request; the client cannot erase protected financial or audit records directly.
- Open orders, disputes, chargebacks, refunds, fraud investigations, or legal holds may need resolution first.
- Account/profile and data that are no longer needed are deleted or irreversibly anonymised.
- Transaction, consent, tax, security or legal records are retained only for the approved purpose and statutory period, with access restricted.
- Deletion does not automatically erase data that Razorpay or another independent entity must retain under its legal obligations; contact that entity for its rights process.
Withdrawal of optional choices
You do not need to delete your account to withdraw optional analytics or marketing consent. Use the in-app privacy controls or contact support. The withdrawal event is recorded with a server timestamp.