Grievance redressal

Primary grievance contact

Anita Nandkishor Rathod
Proprietor and provisional grievance contact, JBS SEASONABLE
Email: krishna.rakhi.bhandar@gmail.com
Phone: +91 88570 24662
Postal address: pending owner confirmation; checkout disabled until published.

What to include

Provide your name, account email/mobile, order or request reference (if any), a clear description, the remedy requested, and relevant non-sensitive evidence. Do not send passwords, authentication codes, UPI PINs, CVV or full card details.

Process

1. We acknowledge and create a reference after receiving a usable complaint.
2. We verify identity proportionately where account, payment, deletion or private data is involved.
3. We investigate order, payment, consent, risk and audit records using role-restricted access.
4. We respond with the outcome, remedy or reason further time/information is needed.
5. Where unresolved, you may use the statutory consumer or data-protection avenue available under applicable Indian law.

Final acknowledgement and resolution timelines will be published after counsel confirms the obligations applicable at launch.

Security incidents

Use subject “URGENT SECURITY REPORT” for suspected account takeover, payment impersonation, leaked data, malicious app, fake JBS domain, or staff requesting an OTP/PIN. Preserve screenshots, sender details, transaction references and time without interacting further with the suspected attacker.