Grievance redressal

Primary grievance contact

Anita Nandkishor Rathod
Proprietor and grievance officer, JBS SEASONABLE
Email: krishna.rakhi.bhandar@gmail.com
Phone: +91 8975100694 / +91 9422012846
Postal address: S No 10, Near Ganesh Mandir, Unnati Nagar, Gadital, Pune, Maharashtra 411028, India.

What to include

Provide your name, account email/mobile, order or request reference (if any), a clear description, the remedy requested, and relevant non-sensitive evidence. Do not send passwords, authentication codes, UPI PINs, CVV or full card details.

Process

1. We acknowledge your complaint and create a reference within 48 hours of receiving it.
2. We verify identity proportionately where account, payment, deletion or private data is involved.
3. We investigate order, payment, consent, risk and audit records using role-restricted access.
4. We respond with the outcome, remedy or reason further time/information is needed.
5. We redress the complaint within one month of the date it was received.
6. Where it remains unresolved, you may use the statutory consumer or data-protection avenue available under applicable Indian law, including a complaint to the Data Protection Board of India for personal-data matters.

These timelines — acknowledgement within 48 hours and redressal within one month — are the periods set by the Consumer Protection (E-Commerce) Rules, 2020 for a grievance officer, and JBS SEASONABLE applies them to every complaint received on this service.

Security incidents

Use subject “URGENT SECURITY REPORT” for suspected account takeover, payment impersonation, leaked data, malicious app, fake JBS domain, or staff requesting an OTP/PIN. Preserve screenshots, sender details, transaction references and time without interacting further with the suspected attacker.