Orders
Cancellation, return and refund policy
Before dispatch
Where the order has not entered an irreversible fulfilment stage, the app may offer cancellation. If cancellation succeeds after payment verification, the backend—not the client—creates and records the Razorpay refund. A cancellation request is not complete until a server confirmation is shown.
Failed or uncertain payments
If money appears debited but the app does not confirm a paid order, do not pay again immediately. Use the order/payment reference to contact support. JBS SEASONABLE reconciles stale and delayed Razorpay events and will either confirm the order or initiate/identify the applicable reversal or refund.
Damaged, defective, wrong, or missing goods
Contact support promptly after delivery and retain the product, packaging, label, invoice and clear evidence. We will assess the request fairly against the listing, condition and applicable consumer law. We will not require unnecessary sensitive information or payment credentials.
Product-specific eligibility
Seasonal, personalised, hygiene-sensitive, perishable, clearance, or regulated products may have lawful product-specific conditions. Any material exclusion or window must be clearly shown on the product page before purchase. A hidden term will not be used to remove a mandatory legal remedy.
Refund timing and method
Approved refunds are sent through Razorpay to the original payment source unless law or the payment provider requires another method. The app and support response will provide the refund reference. Bank or network posting time may follow Razorpay and the customer's payment provider after JBS SEASONABLE initiates the refund.
How to request help
Use the in-app order support flow when available, email krishna.rakhi.bhandar@gmail.com, or call +91 88570 24662. Include the order reference and issue; never include an OTP, UPI PIN, CVV or full card number.